Customer Care & Support

We are here to support you - 24x7! Any problems at all, drop us an e-mail or give us a call and we are right here for you!

How to update MAC

Email Support

We have 24/7 email support for you, our valued customers, for any support you may have. Reach us anytime at support@link3.net.

  • service

    General Support

    We have our very own call center just to tend to your needs. For any internet connectivity issues you experience or any sort of queries, feel free to call us at our dedicated Hotline – 09678123123.

  • service

    Billing Support

    We know how important continuous connectivity is to you, so we always strive to provide you immediate support in case of any billing related issue.

  • service

    Technical Support

    Need to reset your router or modem? Or change your Self-Care password? Any other technical issues? Our technicians are always ready to serve.

  • service

    Pre-Sales Support

    Before you make a purchase, our dedicated support team can scope out your area to see if we can provide you our service there. We are continuously expanding our coverage to reach out to all of you.

Frequently Asked Questions

Does Link3 provide router with their connection?

No, we do not provide a router automatically with a new connection that you purchase. But we have a lot of router brands available from which you can choose the one you like and we will install it for you. Configuration and setup charges for the router will be Taka 500.

What if i want to upgrade/downgrade my package?

If you want to upgrade/downgrade to a new package please e-mail us at support@link3.net with your Link3 User ID, your current package and the package you want to migrate to and our support team will get in touch with you regarding this as soon as possible.

I want to suspend my line for a few months and then reconnect back to it again. Is it possible?

No, we do not have any option for temporary disconnection. If you have not paid your bill, your line will be disconnected and you will have to contact our support team at our hotline 09678123123

General Support

Email : support@link3.net

SMS : 01708-811111

Fax : 880-2-9821332

Hot line : 09678-123123