intranet

DATA/ Intranet Service

• Dedicated data service provided at single or multiple sites of client with managed data rate.
• Any-to-any or HO to any branch offices connectivity for the client, Banks and NBFI.
• Data rate/ BW ranging from 512 Kbps to unlimited as required by the client.
• End-to-end IP-Ethernet packet delivery.

Standard service features

• P2P IP connectivity with layer-3 (routed) functionalities for the client.
• Ethernet RJ-45 Interface for the client-end termination of the service.
• BW as per client requirement.
• Service provided on best effort basis.

Optional service features

• Up to a 99% service uptime offered for the last mile loop under specific SLA.
• Internet security services through Firewall and/or IPS integration.

Delivery scope

All local LSME as well multinational organizations having email applications and corporate browsing requirements. Service can be made available at any place within the country and within our network coverage.

Delivery channels

• Fiber connectivity - N x 128 Kbps optical Ethernet connectivity over backbone as well for the last mile i.e. from Link 3 nearest Pop to customer's branch office;
• Wireless P2P or P2MP Ethernet wireless connectivity (up to 2Mbps) from nearest Link 3 pop to customer's remote/branch office;
• GPON - Gigabit passive optical NW connectivity (up to 10 Mb or service specific).
• Hybrid - Specialized solution in combination of optical & wireless to meet specific client requirements.

Optional service features

After successful negotiation and issuing the WO, client fills up a service order form supplied by the Marketing team, specifying all the service requirements as per the WO. After that Marketing team issues a Service Installation request to the Technical, along with all the required customer information and customer contacts.

Service Hours

24 x 7 x 365 days.

Service Support

Existing Customer contacts to the “Help Desk” for the support through mail or phone. Help Desk escalates the calls to concern Technical Department.  Technical department ensure the smooth service providing necessary support and Service Delivery Department coordinate the whole process among the customer and technical department.

Service Targets

To ensure that the desired customer application(s) works smoothly and seamlessly over the data path provided by the said circuit.

Standard costs/charges

As per client requirement.

Optional costs/charges

One-time/rental charge for radio tower, router and security devices. Charges may vary depending on the type and level of internetworking/NW security devices offered for the solution. Tower charges would also differ with the requirement of tower height based on the survey.